All goods are guaranteed for 12 months from the date of reciept. We will always lease with the manufacturer to resolve any issues for you, such as technical or operational issues. We stand behind our products and will always help you out if you are not happy about anytnign relating to our products or service. Please call 0208 123 1191 for asssistance.

Our promise to you:

If you have ordered goods as a consumer (as defined by the Distance Selling Regulations 2000), you may cancel the order in writing at any time within seven (7) days of receiving the goods without any liability to us, except any direct cost incurred by us in relation to the goods being returned and we will refund to you any part of the price of the goods that we have received, provided that the goods have not been specifically tailored to your specifications, or personalised, or the goods by their very nature cannot be returned or are liable to deteriorate, and provided that You return the Goods to Us.

We are also happy to offer You a "no quibble" guarantee, in accordance with the following provisions of this Clause 11, regardless of whether You purchase from Us in Your capacity as a business or a consumer. If You purchase Goods from Us in Your capacity as a consumer, Our "no quibble" guarantee does not affect Your rights pursuant to the Distance Selling Regulations 2000.

If for any reason you decide you do not want to keep any Goods We have delivered to you, we will offer you a refund of the price paid by you, or provide you with a credit note to the value of the Goods to be returned or replace those goods free of charge subject to the following conditions:

•   You must inform Us in writing that You want to return the Goods, and obtain an authorisation code for the same by emaliing sales@provide.co.uk, within 7 days of the date of delivery of those Goods;
•   Promptly after receiving the authorisation code, You must send those Goods to Us at Your own cost and risk;
•   The Goods must not be damaged in any way;
•    The packaging must not be damaged (save for reasonable wear and tear); and
•    The Goods must not have been personalised by Us at Your request or otherwise made in accordance with a specification unique to You.

We reserve the right to charge You the full Price (to the extent that We have not already done so) or any portion thereof, in Our absolute discretion, for any Goods that You may return to Us where the provisions above are not satisfied. We reserve the right to levy a handling charge associated with the return of any such Goods.

Your statutory rights are not affected by anything in this Clause.