You have 30 days to send back your goods for any reason (see terms here)

Please follow these steps:

1.Print a copy of your original order and indicate on there what and how many items you are returning. Also state why you are returning the items (e.g. not required/damaged/wrong item). You can login here and do this if you have lost your printed copy.

2. Pack the items up well, use some newspaper or anything else suitable to get it back to us undamaged and in resalable condition with the original packaging. If you order is over £50 we suggest using an insured service as your are resposible for the safe return of your goods and we cannot credit you for lost deliveries.

3. Send your return to:

Returns Department
Provide Online Ltd
11 Shepherds Business Park
Norwich Road,
Lenwade
Norfolk
NR9 5SH
England

 *** please note *** you are responsible for the safe return of your items to we suggest you pay for the extra insurance at the post office or use an insured carrier.

We will soon have our automated returns system ready so in the mean time please follow the above instructions - thanks.

Please refer to our terms and conditions for details on our returns policy in full.

Returns are processed in bulk within 28 days of receipt, so please lookout for an email confirmation with details when we have processed your return. Please be patient as we proceess a high volume of samples/returns.

Thanks for your business!