We stand behind our products and only use the most trusted and reliable manufacturers and distributors. As part of our commitment to higher standards in ironmongery we now personally extend all handle and knob warranty periods to 10 years free or charge.

• All Handles & Knobs come with a 10 year mechanical - warranty
  
• We deal personally with all support requests and never refer customers to the manufacturer
  
• You can call us free or charge for help with anything related to your purchase and expect a timely and
  

If you have a moment, please read on and we will further elaborate on each of the points above: 25 Year money back warranty. No small print, and exactly as it is written below:

Purchase any handle or knob from us and if within 25 years of the purchase date you find your product has suffered some kind of mechanical defect, like a handle that cracks or breaks or a door handle that has separated  from the backplate; simply send it right back to us for a replacement or full and total refund.

And you can do this a week after you have bought it, 6 months after...18 months after...or 25 years after...it doesn't matter. You don't need the original packaging, just enough information so we can recognise you and find your order on our system.

It's as simple as that!

Lifetime free support helpline
Got a question about fitting, measuring, finding spares or anything handle related? Want extras but can't remember your product code?

We are here to make your life easier by being there for you when you need us - if you ever have any how, what or why questions about your products then contact us with those questions.

We are based in the UK (GMT +0hr), are open from 09.00hr - 17.30hr Monday through to Friday and will be glad to help where required.

Summary
The success of our products are linked to your absolute and total appreciation (of them) and whether you will go on to recommend our range and Provide Online Ltd. to your friends and colleagues.

We like to think of ourselves as a totally customer focused organisation who will literally bend over backwards to ensure that you are completely satisfied with both us and the product that we are offering to you. All that we have written above is accurate in terms of how we operate and we will greatly appreciate your business should you decide to buy from us.

Thank you and hope to see you soon from everyone at Provide Online Ltd.
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